1. Legal Entity

This website is operated by Welcome Tourism LLC, trading under the brand name Travel Go.

• Legal Company Name: Welcome Tourism LLC
• Country of Registration: United Arab Emirates
• Licensed by: Dubai Department of Economy & Tourism (DET)

2. Information We Collect

We may collect the following information:

• Full name, contact details (email, phone number)
• Booking and travel details
• Payment-related information (processed securely via third-party payment gateways)
• Technical data such as IP address, browser type, and device information

Travel Go does not store customers' credit or debit card details.

3. How We Use Your Information

Your information is used to:

• Process and manage bookings
• Communicate booking confirmations and updates
• Provide customer support
• Comply with legal and regulatory requirements
• Improve website performance and user experience

4. Sharing of Information

Personal information may be shared only with:

• Travel service providers (e.g. hotels) for booking fulfillment
• Payment gateway providers for transaction processing
• Government or regulatory authorities when legally required

We do not sell or rent personal data to third parties.

5. Data Protection & Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, or disclosure.

All transactions are processed through secure, encrypted payment gateways.

6. Data Retention

Personal data is retained only for as long as necessary to:

• Fulfill booking obligations
• Meet accounting, legal, or regulatory requirements

7. Cookies & Tracking

This website may use cookies to enhance user experience and analyze website traffic. Users may control or disable cookies through their browser settings.

8. User Rights

Users have the right to:

• Request access to personal data held about them
• Request correction of inaccurate information
• Request deletion of personal data, subject to legal obligations

Requests can be made by contacting our support team.

9. Third-Party Links

This website may contain links to third-party websites. Travel Go is not responsible for the privacy practices or content of external websites.

10. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page with immediate effect.

11. Contact Information

For privacy-related inquiries, please contact: [email protected]

12. Legal Basis & Applicable Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its applicable regulations. Any disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

13. User Consent

By accessing or using this website, submitting personal information, or making a booking, users expressly consent to the collection, use, processing, and storage of their personal data as described in this Privacy Policy. Where required by law, explicit consent will be obtained for specific processing activities, including marketing communications and the use of cookies.

14. Cross-Border Data Transfers

Due to the nature of travel services, personal data may be transferred to, stored, or processed outside the United Arab Emirates, including by international hotels, airlines, tour operators, and technology service providers. Travel Go ensures that such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place to protect personal information.

15. Marketing Communications

With user consent, Travel Go may send promotional communications related to travel services, offers, and updates via email, WhatsApp, SMS, or other communication channels. Users may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in marketing emails, or
• Contacting our support team directly

Transactional and booking-related communications will continue as necessary to fulfill services.

16. Children's Privacy

This website and its services are not intended for individuals under the age of 18. Travel Go does not knowingly collect or process personal data from minors. If personal data of a minor is identified, it will be deleted promptly upon becoming aware of such collection.

17. Limitation of Liability

While Travel Go takes reasonable measures to protect personal data, we shall not be held liable for:

• Data breaches caused by third-party service providers beyond our reasonable control
• Unauthorized access resulting from user negligence
• Losses arising from external links or third-party websites
• Events beyond reasonable control, including technical failures or force majeure

Nothing in this Privacy Policy limits liability where such limitation is not permitted under applicable UAE law.

18. Third-Party Service Providers

Travel Go may engage trusted third-party service providers for website hosting, analytics, payment processing, customer support, and booking fulfillment. Such providers are authorized to process personal data only as necessary to perform services on our behalf and are contractually obligated to maintain confidentiality and data security.

19. Complaints & Regulatory Contact

Users who believe their data protection rights have been violated may contact Travel Go directly to resolve concerns. Users also retain the right to lodge a complaint with the relevant UAE data protection authority in accordance with applicable laws.